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Privacy Policy 

We value your privacy and are committed to protecting your personal data. 

This privacy policy explains how we collect, use, protect, and share the information we obtain from you when you use our website or services.

 

  1. Data We Collect

We may collect the following types of personal data:

  • Identity Data: Name.
  • Contact Data: Email address, phone number, shipping/billing addresses.
  • Payment Data: Credit/debit card information, bank account (via secure gateways).
  • Technical Data: IP address, browser type, device information, cookies.
  • Usage Data: Browsing behavior, order history, preferences.

 

  1. How We Use Your Data

Your data may be used to:

  • Process and deliver your orders.
  • Manage your account and provide customer support.
  • Send updates, order confirmations, and promotional offers.
  • Improve website functionality and user experience.
  • Ensure compliance with applicable Saudi laws and fraud prevention.

 

  1. Legal Basis for Processing

We collect and process your data only when:

  • You have given us explicit consent.
  • It is necessary to fulfill a contract(e.g., order processing).
  • We are required to comply with legal obligations.
  • We have a legitimate interest, provided your rights do not override it.

 

  1. Sharing of Data

We do not sell your personal data. However, we may share it with:

  • Service providers: Payment gateways, delivery companies, marketing platforms.
  • Government authorities: When required by law (e.g., Ministry of Commerce, ZATCA).
  • Affiliates or partners: With your consent, if applicable.

 

  1. Data Security

We apply strict security measures to protect your data:

  • End-to-end encryption during transmission.
  • Secure storage using ISO-certified infrastructure.
  • Access control and regular audits.

 

  1. Your Rights

Under the PDPL, you have the right to:

  • Accessyour personal data.
  • Correct or updateyour data.
  • Withdraw consentat any time.
  • Request deletion, unless prohibited by law.
  • Object to processingunder certain circumstances.

To exercise any of these rights, contact us at:
 hello@etlala.sa
 +966551840074

 

  1. Contact Us

If you have questions or concerns about this policy or your data:

Etlala
 Email: hello@etlala.sa
 Phone: +966551840074
 Address: Riyadh

 

  1. Changes to This Policy

We may update this privacy policy periodically to reflect legal changes or business needs. You will be notified of any material changes via email or on our website.